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We’d love to hear from you! Whether you have a question, need support, or want to explore how we can work together - our team is here to help.
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07525613168
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Complaints Handling Procedure
If you have a complaint, then the information below sets out the procedure which we at Beers Building & Fire Safety Ltd follow in dealing with the complaint.
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We have appointed Mr Nick Beers to deal with complaints. Nick’s contact details are:
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167-169 Great Portland Street, Fifth Floor, London, W1W 5PF
​Email: nick@beersconsultancy.co.uk
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Where your complaint is initially made orally, you will be required to send a written summary of your complaint to Mr Nick Beers.
Our procedure will involve a full review and consideration of your complaint. We will consider your complaint as quickly as possible. We will provide a full response within 28 days. If a full response is not possible within that timeframe, we will provide an update on the latest position with your complaint.
We will endeavour to resolve the complaint to your satisfaction. If you are happy with the outcome of our investigation into the complaint and the proposed resolution we provide, then the matter will be concluded.
If we cannot agree on how to resolve the complaint, then you will have the opportunity to take your complaint to the final stage of our complaints handling procedure. Below are the details of the organisation to contact for further information:
Centre for Effective Dispute Resolution CEDR
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70 Fleet Street
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London
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EC4Y 1EU
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020 7536 6060