Complaints
Complaints Handling Procedure.
If you have a complaint, the information below sets out the procedure which we at Beers Consultancy follow in dealing with the complaint.
1.0
Our procedure
We have appointed Emma Beers to deal with complaints.
Complaints contact
Emma Beers
167-169 Great Portland Street, Fifth Floor, London W1W 5PF
emma@beersconsultancy.co.uk
Where your complaint is initially made orally, you will be required to send a written summary of your complaint to Emma Beers.
Our procedure will involve a full review and consideration of your complaint. We will consider your complaint as quickly as possible. We will provide a full response within 28 days. If a full response is not possible within that timeframe, we will provide an update on the latest position with your complaint.
We will endeavour to resolve the complaint to your satisfaction. If you are happy with the outcome of our investigation into the complaint and the proposed resolution we provide, then the matter will be concluded.
2.0
If we cannot resolve your complaint
If we cannot agree on how to resolve the complaint, then you will have the opportunity to take your complaint to the final stage of our complaints handling procedure. Below are the details of the organisation to contact for further information.
Final stage: Centre for Effective Dispute Resolution (CEDR)
70 Fleet Street, London EC4Y 1EU
020 7536 6060
info@cedr-solve.com
www.cedr-solve.com
Document control
Which version this is
- Document
Beers Consultancy Complaints Handling Procedure
- Version
Version 2
- Issued
September 2026
This page reproduces the current issued procedure. If you need it as a document, ask Emma and she will send the issued version.
Need a clear position from complex building safety evidence?
Send us the reports, the issue and the decision you need to make. We will tell you whether the evidence supports the position, what remains uncertain and what a proportionate next step looks like.